contact
us

The best way to reach us is by email or direct message on our website during this time. Email: sales@hopperdesignz.com Direct Message is available on the ‘Customer Service’ page of our website. (Updated on 10/16/2024)

After checkout is complete, your order goes into our processing queue. Processing can take 3-5 business days. During times of heightened volume, this can take up to 7-10 business days. There is no way to rush this step. All orders are subject to this timeframe. Once your shiping label is created, you will receive an email with a tracking number through UPS for updates.

Currently we are shipping in the U.S. only. Standard shipping rates will differ and apply. Shipping will be processed daily during business hours, Monday through Friday 8:30 am to 5:00 pm.

RETURN POLICY: For any *un-used*/undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. **Products MUST be in new condition.** HD Motorsports, LLC. is not responsible for damaged parts due to improper installation and/or use. Used, mounted, damaged products will be returned to the buyer at their expense. Please inspect all parts upon delivery and make sure they are fit for the intended application. We do not offer any warranties on our products. Information and documents provided on this web site are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Buyer is responsible for the return shipping costs. *Returns MUST have a copy of the original packing slip otherwise refunds will be delayed.* Please ship returns to: HD Motorsports, LLC. 9144 East Florentine Rd Prescott Valley, AZ 86314 If you have any questions, contact sales@hopperdesignz.com Due to the varying bank processing speeds please expect approximately 3-5 business days for the funds to be returned to your account. Please inspect all parts upon delivery and make sure they are fit for the intended application. **There is a risk when operating your vehicle or installing parts with/without professional experience. The customer/consumer understands these terms and upon purchasing assumes the liability of doing so at their own risk!** Disclaimer for our HD Universal UTV Trailer Loading Wheel (can also be seen bottom of page of the product) **These wheels are intended for loading purposes only, we recommend MAX 5MPH. When purchasing the UTV load wheel for the rear of your UTV, you must install them on both rear tires as most UTVs have a locked differential and can cause damage to the wheel/ UTV when loading. USE AT YOUR OWN RISK, if your trailer floor is weakened or damaged, we do not recommend using our load wheel**

We are open from 8:30 am to 5:00 pm, Monday through Friday. We are closed on Saturday and Sunday. Holidays may affect hours.

PRIVACY POLICY: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. COOKIES: Name Purpose Duration Cookie Type XSRF-TOKEN Used for security reasons Session Essential hs Used for security reasons Session Essential svSession Used in connection with user login 12 months Essential SSR-caching Used to indicate the system from which the site was rendered 1 minute Essential _wixCIDX Used for system monitoring/debugging 3 months Essential _wix_browser_sess Used for system monitoring/debugging session Essential consent-policy Used for cookie banner parameters 12 months Essential smSession Used to identify logged in site members Session Essential TS* Used for security and anti-fraud reasons Session Essential bSession Used for system effectiveness measurement 30 minutes Essential fedops.logger.X Used for stability/effectiveness measurement 12 months Essential wixLanguage Used on multilingual websites to save user language preference 12 months Functional Important: _fbp If you don’t want us to process your data anymore, please contact us at sales@hopperdesignz.com. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@hopperdesignz.com.

CANCELLATION POLICY: If you choose to cancel an order WITHIN 24 hours after the order is placed but before the order is shipped, you will be refunded your total order amount free of charge. However, if you choose to cancel your order AFTER 24 hours, a 10% (of total purchase amount) re-stocking fee will be charged to your account. The remaining 90% will be refunded back to you.

This website is owned and operated by www.hopperdesignz.com / HD Motorsports, LLC. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors products made in-house and contact info for services we provide and access to social media content; all by HD Motorsports, LLC unless noted otherwise. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. ________________________________________________________________________ When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method. _______________________________________________________________________ SHIPPING POLICY: We ship in the U.S. ONLY. We do NOT ship internationally. After checkout is complete, your order goes into our processing queue. Processing can take 3-5 business days. During times of heightened volume, this can take up to 7 business days.There is no way to rush this step. All orders are subject to this timeframe. Weekends and holidays are excluded and may delay shipping time frames. The customer is responsible for all shipping charges that are incurred. Shipping costs vary dependent on location, weight, size and quantity. Expediated shipping is an option if you contact us directly and charges will increase for faster shipping. Weekends and holidays are excluded and may delay shipping time frames. The customer is responsible for all shipping charges that are incurred. **Shipping is based on inventory available. (Thank you for supporting a small business! We will do our absolute best to provide products as quick as we can.) ________________________________________________________________________ RETURN POLICY: For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. **Products MUST be in new condition.** HD Motorsports, LLC. is not responsible for damaged parts due to improper installation and/or use. Used, mounted, damaged products will be returned to the buyer at their expense. Please inspect all parts upon delivery and make sure they are fit for the intended application. We do not offer any warranties on our products. Information and documents provided on this web site are provided “as is” without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Buyer is responsible for the return shipping costs. *Returns MUST have a copy of the original packing slip otherwise refunds will be delayed.* Please ship returns to: HD Motorsports, LLC. 9144 East Florentine Rd. Prescott Valley, AZ 86314 If you have any questions, contact sales@hopperdesignz.com Due to the varying bank processing speeds please expect approximately 3-5 business days for the funds to be returned to your account. Please inspect all parts upon delivery and make sure they are fit for the intended application. **There is a risk when operating your vehicle or installing parts with/without professional experience. The customer/consumer understands these terms and upon purchasing assumes the liability of doing so at their own risk!** ________________________________________________________________________ CANCELLATION POLICY: If you choose to cancel an order WITHIN 24 hours after the order is placed but before the order is shipped, you will be refunded your total order amount free of charge. However, if you choose to cancel your order AFTER 24 hours, a 10% (of total purchase amount) re-stocking fee will be charged to your account. The remaining 90% will be refunded back to you. ________________________________________________________________________ The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Chris and Briana Hopper; HD Motorsports, LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. ________________________________________________________________________ You agree to indemnify and hold Chris and Briana Hopper; HD Motorsports, LLC. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. ________________________________________________________________________ To the maximum extent permitted by applicable law, in no event shall Chris and Briana Hopper; HD Motorsports, LLC. be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Chris and Briana Hopper; HD Motorsports, LLC. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. ________________________________________________________________________ We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will update the website with the material changes that have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. ________________________________________________________________________ You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. ________________________________________________________________________ These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Cochise County, USA/ Arizona, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Sierra Vista Justice Court Precinct 5; Sierra Vista, AZ. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. Effective 12/09/2022 by HD Motorsports, LLC.